GigzGenie Tech LLP: Terms and Conditions

Effective Date: July 26, 2025

1. Introduction

Welcome to GigzGenie Tech LLP (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of the GigzGenie mobile application (“App”). By accessing or using our App, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

2. User Registration and Access

  • Eligibility: Users must provide accurate personal details such as name and location during registration.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials. Any unauthorized use must be reported immediately.

3. Category-Based Service Flow

  • Users can choose from predefined service categories such as Photographer, Videographer, Makeup Artist, PSO, Editor, and Publicist.
  • Sub-category selection and preferred service date input are mandatory steps in the booking process.

4. Service Request and Payment

  • Service requests must be submitted with complete details via the App interface.
  • Service options may be communicated via SMS, WhatsApp, or in-app notifications.
  • All payments are securely processed through Razorpay and subject to its terms.
  • A successful payment confirms your booking and initiates service allocation.

5. Cancellation and Refund Policy

5.1 Customer-Initiated Cancellations

  • You may cancel a booking before the scheduled service date using the App.
  • Cancellation ≥ 6 hours before service: 90% refund (10% processing fee).
  • Cancellation < 6 hours before service: 50% refund.
  • No refunds after service start time.

5.2 Post-Service Complaints

Refunds will not be provided for non-material deviations in service. Only material deficiencies may qualify for partial refunds or corrective action.

5.3 Refund Processing

  • Eligible refunds will be processed within 7 working days.
  • GigzGenie is not responsible for delays by financial intermediaries.

5.4 Service Provider Cancellations

If GigzGenie cancels due to unforeseen circumstances, a full refund will be issued within 7 working days.

5.5 Support and Dispute Resolution

For cancellations or disputes, please use in-app support or contact us:

Email: [email protected]

6. User Conduct

  • No illegal, fraudulent, or abusive activities.
  • Violations may result in suspension or termination.

7. Liability Disclaimer

  • GigzGenie is not responsible for issues arising from third-party platforms like Razorpay.
  • Services are provided on a reasonable-efforts basis with no warranties.

8. Modifications to Terms

We reserve the right to modify these Terms at any time. Continued use after such updates constitutes acceptance of the modified Terms.

9. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India, with exclusive jurisdiction in the courts of New Delhi.